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Add a customer and their pets

Create a pet parent profile, add their first pet in the same step, and find customers again with search and tags.

Updated 2026-10-02

Every booking, invoice and reminder in FurKisses is linked to a customer (we call them pet parents) and their pets. Here's how to add one.

Who can do this: anyone whose role has Create / edit customers & pets. By default that's Owner, Admin, Manager, Veterinarian, Groomer, Caretaker and Front desk. The Staff role can view customers but not add them.

Add a new customer

  1. 1In the sidebar, open Customers & pets (/app/customers).
  2. 2Click New customer.
  3. 3Under Pet parent, fill in Full name (required, at least 2 characters). Everything else is optional: Phone (WhatsApp), Email, Address, Area, City, PIN / ZIP, Tags, How did they find you?, Notes.
  4. 4If you have more than one branch, pick their Home branch.
  5. 5Leave Send WhatsApp confirmations & reminders ticked if they're happy to get messages. It's ticked by default.
  6. 6Under First pet, keep Add a pet now ticked and enter Pet name, Species, Breed, Sex, Date of birth and Size. The pet is only created if you type a pet name.
  7. 7Click Create customer. You land on their new profile.

To add more pets later, open the customer's Pets tab and click Add pet. See Pet profiles.

Tags

Type tags separated by commas, for example vip, monthly. FurKisses saves them in lowercase, removes duplicates and keeps up to 20 tags (30 characters each). Tags appear as #vip badges on the customer list and profile.

Find a customer

  • Use the Search name, phone or pet… box and click Search. It matches the customer's name, phone or email, and also their pets' names. Searching "Bruno" finds Bruno's parent.
  • Once any customer has tags, an All tags dropdown appears so you can filter by one tag.
  • The list shows 25 customers per page. Use ← Prev and Next → to move between pages.

Good to know

  • Phone numbers must be unique in your business. If the number is already in use, you'll see a message naming the customer who has it. FurKisses removes spaces and dashes before comparing, but +91 98123 45678 and 98123 45678 still count as different numbers.
  • If you've picked a branch in the branch switcher, the list only shows customers whose home branch is that branch.
  • Only Owners, Admins and Managers can delete a customer, using Delete at the bottom of the Edit page. You can't delete a customer who has bookings or invoices.
  • Have a spreadsheet of existing clients? See Import customers and export your data.