Run boarding with the occupancy board

The Boarding page is your front desk for overnight stays. Open Boarding in the sidebar, or go to /app/boarding. It appears when your business uses the boarding module.

Who can do this: every role can view the board. Checking pets in and out and making new stays needs "Create / edit bookings" (every role except Staff by default).

Summary cards

• In house now: pets currently checked in.
• Arriving today: pending or confirmed stays starting today.
• Departing today: checked-in pets due out today, or already overdue.
• Occupancy tonight: the percentage of spaces taken tonight, for example "6 of 10 spaces".

The occupancy grid

• Each row is a room whose type is kennel, suite or cattery, with its capacity. Stays without a room appear in a No room yet row.
• Each column is one night, starting tonight and running for 14 nights. Today's column is highlighted.
• Each pet's chip is coloured by status (pending, confirmed, checked in, in progress). Full cells are tinted, and cells over capacity turn red.
• Click a pet's name to open their stay sheet.

Check a pet in

1. 1Find the pet under Arrivals today. Each arrival shows Form received or No check-in form, so you know whether the parent has sent in diet, medication and pick-up details.
2. 2Click Check in. The arrival time is recorded and the pet moves to In house.

Check a pet out

1. 1Find the pet under Departures today. Late pick-ups show "Overdue since" and the date. The names after Pick-up: are the people the parent has authorised to collect.
2. 2When the pet is ready, click Mark ready. The parent gets the "Ready for pick-up" alert.
3. 3Click Check out. The booking becomes completed and the departure time is recorded.
4. 4Open the booking and use Create invoice to bill the stay. A deposit that was paid comes off the invoice by itself.

In house

Each pet currently checked in gets a card. It shows the pet's species emoji, the room, the owner, "Night X of Y", any allergies and feeding instructions, one-tap care log buttons, and the last three care logs.

The card also has Add photo, to post a photo or short video to the parent's link, and Build today's report card, with a chip showing whether today's card is sent, a draft or not started. See post photo and video updates and daily report cards.

Good to know

• Add or rename kennels in Settings → Rooms & kennels. Only rooms of type kennel, suite or cattery appear on this board.
• Make a new stay with New stay. It opens the booking form with boarding services ready.
• Room capacity is enforced, so a full kennel can't be double-booked.
• For the check-in form and the authorised pick-up list, see the pre-arrival check-in form. If something goes wrong during a stay, see report an incident.

Tip: For detailed care notes, a room change or a later pick-up, open the pet's stay sheet. See Log care during a stay.