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Use the pre-arrival check-in form and authorised pick-up list

Collect diet, medication, emergency contacts and who may collect the pet before a stay, and check the pick-up list at check-out.

Updated 2026-10-03

Before a boarding or daycare stay, the pet parent fills in a short form on their link: food, medication, emergency contact, vet, belongings, behaviour notes and the people allowed to collect the pet. You see the answers on the stay sheet, and the pick-up list is shown when the pet goes home.

Who can do this: everyone who can view the calendar can read the form. Sending the link and filling it in for a parent needs the "Create / edit bookings" permission (Owner, Admin, Manager, Veterinarian, Groomer, Caretaker and Front desk by default).

How the parent gets the form

When the Pre-arrival check-in form alert is on, the parent gets a WhatsApp message two days before the stay with a link to the form. Change the timing or switch it off in Alert settings.

See who has sent it in

  • On Boarding, each booking under Arrivals today shows Form received or No check-in form.
  • On Daycare, each pet's card shows the same chip.
  • Tap No check-in form to jump to the form on the stay sheet.

Read the answers

Open the stay sheet and find Check-in form. It shows:

  • Diet and Feeding schedule
  • Medications, as a table of medicine, dose and when to give it
  • Emergency contact
  • Authorised pick-up people
  • Vet
  • Belongings
  • Behaviour notes
  • When it was submitted, and whether the pet parent submitted it or staff filled it in

If the form is missing

  1. 1Tap Send form link on WhatsApp. WhatsApp opens with a short message and the parent's link ready. You press send. The message is recorded in the customer's message history.
  2. 2Or tap Fill in check-in form and enter the answers yourself while the parent is at the desk or on the phone. Use Add medication and Add pick-up person for each entry, then tap Save check-in form.

To correct an answer later, tap Edit check-in form. The form then shows as filled in by staff.

The authorised pick-up list at check-out

While the pet is in the house, the stay sheet shows Authorised to collect at the top with each person's name and phone number. On Boarding, each booking under Departures today shows the names after Pick-up:.

  1. 1When the pet is ready, tap Mark ready for pick-up (or Mark ready on the boarding board). The parent gets the Ready for pick-up alert and the stay sheet shows Ready since with the time.
  2. 2When someone arrives, ask their name and check it against the list. Ask for ID if you don't know them.
  3. 3Tap Check out.

If nobody is listed, hand the pet over to the owner only, or call the owner to confirm before releasing the pet to anyone else. The owner can always collect.

Good to know

  • The pet's profile still holds long-term notes such as allergies. The check-in form is for this stay.
  • A parent can update their answers on their link until the stay ends.
  • Mark ready for pick-up only works once the pet is checked in.
Tip: glance at the Arrivals list the evening before. A quick Send form link on WhatsApp saves ten minutes at the front desk the next morning.

Related: Report an incident and share it with the pet parent.