Check-in forms, e-signatures and change requests from parents

Parents can take care of several things from their link without calling you. Each action creates a notification for your team that opens the right screen.

Pre-arrival check-in form

For boarding and daycare bookings, parents are asked to fill in a short form before they arrive. They reach it from the Fill check-in form button on their link, or from the "Pre-arrival check-in form" WhatsApp alert.

The form asks for:

• Diet and feeding schedule
• Medications (name, dose and times, up to 20)
• An emergency contact
• People who are allowed to pick the pet up (up to 10)
• Their vet's name and phone number
• Belongings they are sending along
• Behaviour notes
• A required tick box: "The information is correct and I authorise care as described"

Where it shows up: you get a Check-in form received notification that opens the stay. Parents can edit the form until the stay ends, and each save sends a new notification, so check the latest version at drop-off.

Signing agreements

Every active agreement that a customer has not signed appears under Needs your attention on their link. The parent opens the text, types their full name and taps Sign agreement.

FurKisses records the typed name, the date and time, and the network address the signature came from. The agreement then disappears from the parent's attention list.

A typed-name signature is a simple electronic signature. Check with a local adviser whether that is enough for the kind of agreement you use.

Asking to reschedule or cancel

On any booking that is pending or confirmed, parents can tap Request a change and choose:

1. 1Move it, with a preferred date and time (in your business's timezone) and an optional note.
2. 2Cancel it, with an optional note. Before they send it, the parent sees your cancellation policy: "Cancelling now may incur a fee of …" inside your free-cancellation window, or "Free to cancel until" with the date and time outside it. Nothing is shown when the services have no cancellation fee.

Nothing changes automatically. No fee is charged by the request either: your team decides that when it cancels the booking. See charge no-show and late-cancellation fees. The booking stays exactly as it is and the parent sees "Request sent — we'll confirm soon". A parent can have one open request per booking.

Where it shows up: you get a Reschedule request or Cancellation request notification that opens the booking in the calendar. Move or cancel the booking as usual, then approve or decline the request there. Once a pet has checked in, the booking can no longer be changed online and parents are asked to call.

Paying a deposit or an invoice

When Razorpay or Stripe is connected, parents can tap Pay deposit on a Deposit needed card and Pay now on an unpaid invoice. They pay on the gateway's own page.

Where it shows up: you get a Deposit paid or Online payment received notification. The payment appears on the booking's Deposit panel or under Payments on the invoice by itself. If your policy says so, a pending booking is confirmed when its deposit is paid. Without a gateway, invoices show "Pay at the counter".

Claiming a waitlist slot

When a slot opens for someone on your waitlist, a Slot available! card appears at the top of their link with a countdown.

• Yes, book it creates a confirmed booking straight away. This is the one action on the link that changes your calendar without a staff reply.
• No thanks passes the slot to the next person. The parent keeps their place.
• Remove me from the waitlist passes the slot on and closes their request. Waiting requests also have a Leave the waitlist button.

Where it shows up: you get a Waitlist offer accepted notification, and the entry moves to Booked on the Waitlist page. See how the waitlist fills cancelled slots.

Acknowledging an incident report

When a manager shares an incident report, the parent sees what happened, what you did, whether a vet was contacted and the severity. They type their name and tap I've read this.

Where it shows up: you get an Incident acknowledged notification that opens the report, which now shows the name and time. Only the parent can acknowledge a report. Staff cannot set or clear it.

Uploading a vaccination certificate

Under each pet, parents can tap Upload vaccination certificate and send a photo (JPG, PNG or WebP) or a PDF of up to 8 MB, with an optional note.

Where it shows up: you get a Vaccination certificate uploaded notification that opens the pet's vaccinations. The upload waits for review, and the parent sees "1 certificate waiting for review" until you approve or reject it. A parent can have up to 10 certificates waiting per pet.

Feedback

Completed visits without a rating show a Leave feedback button, which opens the same rating page as your feedback request message.