QR drop-off and pick-up with the check-in code

Every booking has its own 6-character check-in code and a matching QR code. The parent sees both on their link. At the door you scan or type the code, and one big button does the rest.

Who can do this: roles with "Create / edit bookings". By default that's Owner, Admin, Manager, Veterinarian, Groomer, Caretaker and Front desk.

Open the Scan screen

• Go to /app/scan, or
• click Scan at the top of the calendar, or
• on a booking page, click Open in Scan under the Check-in code card.

Find the booking

1. 1Ask the parent to open their link and show the code for today's booking.
2. 2Type the 6 characters into the big box. Letters are turned into capitals for you, and the search starts as soon as the sixth character is in.
3. 3Or click Scan with camera, allow camera access, and point the rear camera at the QR code. Click Stop camera to close it.

Scan with camera only appears in browsers that can read QR codes, such as Chrome on Android. On other devices you'll see a short note instead. Typing the code always works.

Check what's on the card

The card shows the pet's name, the pet parent, the service, the time, the room and the current status. It also shows:

• Allergies in red, when the pet has any.
• Authorised to pick up: the people the parent listed on their check-in form, with phone numbers. Ask for ID if you don't know the person.
• Feeding and care notes from the pet's profile and the check-in form.
• A yellow note when the booking is for another day.

Press the big button

1. 1Check in appears for pending and confirmed bookings. The parent gets the "Checked in" alert.
2. 2Mark ready for pick-up appears once the pet is checked in. The parent gets the "Ready for pick-up" alert.
3. 3Check out completes the booking. The parent gets the "Checked out" alert.

Open full booking → takes you to the booking page. Scan another clears the screen for the next pet.

If the code isn't found

You'll see "We couldn't find a booking". Check the 6 characters with the parent and try again. Cancelled and no-show bookings don't have a working code. You can still find the booking in the calendar.

Show or print the code yourself

On any booking page, the Check-in code card shows the code in large type with its QR. Click Print to print just the code, for example to clip onto a carrier or a kennel card.

Good to know

• Alerts are sent only when that alert is switched on and the customer has a phone number and accepts WhatsApp updates. See Automatic alerts: what pet parents receive.
• The code only works for people signed in to your business. A stranger who sees it can't open anything with it.
• You can also press Mark ready for pick-up on the booking page, in the Status card.