Skip to content

Booking policies: one page for the rules

Deposits, the cancellation window, the multi-pet discount, waitlist offers and Google review invitations, all set in one place.

Updated 2026-10-03

Booking policies is where the owner sets the house rules once. Staff then see them on every booking, and customers see them when they book.

Find it at Settings → Booking policies (/app/settings/policies).

Who can do this: Owner and Admin can change these settings. Managers can open the page, but it is read-only for them.

Deposits

  • Ask for deposits on: Off, Online bookings only or Every booking.
  • Confirm the booking automatically when the deposit is paid: a pending booking becomes confirmed as soon as the deposit arrives.

The amount itself is set per service. See take a deposit to confirm bookings.

Cancellations

Free cancellation until (hours before the booking) takes a number from 0 to 720. Inside that window, and on a no-show, the fee set on the service applies. The sentence under the field shows the rule as your customers would read it.

See charge no-show and late-cancellation fees.

Multi-pet discount

Multi-pet discount % takes 0 to 90. The second and later pets a customer books for the same day get that much off. See multi-pet discounts.

Waitlist

Hold an offer for sets how long a customer has to claim a slot that opened up, from 15 minutes to 48 hours. You can type it in minutes or hours. When the time runs out, the slot is offered to the next person. Offers always close 15 minutes before the slot starts.

Google reviews

  • Google review link: paste the link customers use to review you. To find it, open your Google Business Profile, choose "Ask for reviews" and copy the link. It must start with https://. Leave the field empty to switch invitations off.
  • Invite customers who rate at least: choose 4 stars or 5 stars. Customers who rate their visit that highly see a button to post the review on Google.
Ratings of 3 stars or lower are never invited to Google; they go privately to you with a notification. That gives you the chance to put things right first.

Saving

Click Save policies at the bottom. Changes apply to new bookings from that moment. Bookings that already exist keep their prices and their deposits.

Related settings

  • Deposits and fees per service: Settings → Services & pricing.
  • Seasonal and weekday prices: Settings → Peak & discount pricing. See peak, holiday and weekend pricing.