Multi-pet discounts

Families with two or more pets are your best customers. The multi-pet discount rewards them without anyone having to remember it at the counter.

Who can do this: Owner and Admin set the discount. Everyone who can create bookings sees it applied.

Switch it on

1. 1Go to Settings → Booking policies (/app/settings/policies).
2. 2Under Multi-pet discount, type a percentage in Multi-pet discount %. You can use 0 to 90.
3. 3Read the example under the field. It shows what a first and a second pet would pay.
4. 4Click Save policies.

Type 0 to switch the discount off.

How it is applied

• The first pet a customer books for a day pays the full price.
• The second and later pets booked for the same day get the discount on every service in their booking.
• Both bookings must be for the same customer and the same type of service, for example two grooming bookings or two boarding stays.
• Cancelled and no-show bookings don't count as a first pet.

The discount is applied when the booking is saved. On the booking page, the Services table shows the normal price struck through and a note such as "Multi-pet -10%".

With peak pricing

Multi-pet discounts add to any pricing rules. If a festive rule adds 20% and your multi-pet discount is 10%, the second pet pays 10% more than the normal price.

Good to know

• The Price section on New booking shows the price before the multi-pet discount, with a reminder that the discount comes off when you save.
• Book the pets one after the other. The discount goes to whichever booking is made second.
• Changing the percentage doesn't change bookings that already exist.