What pet parents see: prices, deposits and offers on their link

Pet parents see prices, deposits and waitlist offers in two places: your online booking page and their private link. Neither needs an app or a login.

Who can do this: nothing to switch on here. What parents see follows your settings. Owner, Admin and Manager set deposits and cancellation fees on each service, and the rules under Settings → Booking policies. Online payment needs Razorpay or Stripe connected under Settings → Integrations (Owner and Admin).

On the online booking page

Real prices. Before a time is picked, services show their normal "from" price. Once the customer picks a slot, the page shows the real price for that day:

• each service with its price, and the normal price struck through when a pricing rule changed it,
• the reason, for example "Festive peak +20%",
• the Total, and
• the Deposit to pay now, when your services ask for one.

Deposit. When a deposit applies, the review step says "A deposit of X is needed to confirm this booking". After they confirm, the last screen reads Almost there — pay the X deposit to confirm with a Pay deposit button. The booking stays "requested" until the deposit is paid.

Cancellation policy. When any chosen service has a cancellation fee, the review step says: "Free cancellation up to N hours before. After that, or if you don't show up, a fee of X applies."

Waitlist. When a day has no free slots, the customer sees Join the waitlist for this day. They choose how flexible they are, a time of day, enter their name, mobile number and pet if they have not already, and tap Join the waitlist. They then see "You're on the list — we'll WhatsApp you the moment a slot opens", and the request appears in your Waiting tab marked Online.

A customer can have up to three open waitlist requests at a time.

On their private link

Slot available! An open offer sits at the very top of the page with the pet, the services, the date and time in your timezone, and a countdown.

• Yes, book it confirms the booking and opens its page.
• No thanks passes the slot on. They keep their place for the next one.
• Remove me from the waitlist passes the slot on and closes their request.

If someone else got there first they see "Sorry, that one just went — you're still on the list".

On the waitlist. Requests that are still waiting are listed with a Leave the waitlist button.

Deposit needed. Each unpaid deposit has its own card with the amount, the booking it is for and a Pay deposit button. Once paid, the booking shows Deposit paid.

Invoices. Unpaid and part-paid invoices show Pay now when you have online payments connected. Without a payment gateway they show "Pay at the counter".

On the booking page

Tapping a booking shows:

• each service with its price and any pricing note, and the Estimated total,
• the deposit status: Deposit needed with a Pay deposit button, or Deposit paid,
• the cancellation policy inside Request a change. When the parent chooses Cancel it, they see "Cancelling now may incur a fee of X" if they are inside your cancellation window, or "Free to cancel until" with the date and time if they are not. Nothing is shown when the services have no cancellation fee.

A cancellation is still a request. Nothing changes, and no fee is charged, until your team replies.

Things to know

• Deposits come off the first invoice raised for the booking, so the parent only pays the rest at the visit.
• Prices are worked out by FurKisses from your pricing rules, so the booking page, the parent's link and your invoice always agree.
• Dates and times are always shown in your business timezone, and amounts in your business currency.