Skip to content

See every online payment and what you receive

The Online payments list shows each payment attempt, the platform fee, what you receive and whether it went through, with a CSV export.

Updated 2026-10-03

Every time a customer starts an online payment, FurKisses records it. You can see all of them, paid or not, in one list.

Where to find it

Go to Settings → Payments (/app/settings/payments) and scroll to Online payments.

What each row shows

  • Date the customer started paying.
  • Customer and what for: the invoice number or "Booking deposit".
  • Method: UPI, card, netbanking or wallet, once known.
  • Amount the customer was asked to pay.
  • Platform fee: only for FurKisses Payments. A dash means no fee.
  • You receive: the amount minus the platform fee. This is before gateway charges.
  • Status: see below.
  • Gateway: which gateway took the payment, and whether it was FurKisses Payments or your own account.

Statuses

  • Paid: the gateway confirmed the payment. It's already recorded on the invoice or deposit.
  • Pending: the customer is still paying, or the bank hasn't answered yet.
  • Started: the customer opened the payment but didn't go further.
  • Failed: the payment didn't go through. The reason from the gateway is shown under the status.
  • Expired: the customer ran out of time.
  • Refunded: the payment was returned to the customer.

A failed or expired attempt costs you nothing. The customer can simply open the same pay link and try again, which creates a new row.

Filter and totals

  1. 1Choose a Status, a From date and a To date.
  2. 2Click Apply.

The three totals above the list cover the dates you chose and count paid payments only:

  • Collected: what customers paid.
  • Platform fees: fees on FurKisses Payments.
  • You receive: collected minus platform fees, before gateway charges.

The list starts with the last 30 days and shows 50 rows per page.

Export to a spreadsheet

Click CSV at the top of the list. The file contains every row that matches your filters, not just the page on screen, and includes the order reference and the gateway's payment ID so you can match them against your bank or gateway statement.

Good to know

  • With FurKisses Payments, the money is settled to your bank account. Settlement timing follows our banking partner's schedule.
  • With your own gateway, the money is in your gateway account and the platform fee is always zero.
  • Payments taken at the counter (cash, card machine, UPI to your own QR) are not in this list. They're on the invoice under Payments.

Who can do this

You need the business settings permission to open the page and permission to view invoices and payments to see the list.